Frequently Asked Questions (FAQ)
Shopping & Ordering
1. How do I place an order?
Browse our product categories, select the required products, add them to your cart, and proceed to checkout. Enter your shipping details, choose your preferred payment method, and confirm your order.
2. Can I request a quotation before placing an order?
Yes. For bulk purchases, industrial requirements, or B2B enquiries, you can request a quotation through our enquiry form, email, WhatsApp, or by contacting our sales team.
3. Can I modify or cancel my order?
Orders can be modified or cancelled before dispatch. Please contact our customer support immediately after placing your order.
4. Which payment methods do you accept?
We accept:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- EMI (eligible orders)
- Bank Transfer (for approved B2B customers)
- Cash on Delivery (selected products & locations)
5. Do you provide GST invoices?
Yes. All orders are supplied with a GST-compliant tax invoice.
Shipping & Delivery
6. How long does delivery take?
- Metro Cities: 2–5 Business Days
- Other Cities: 4–8 Business Days
- Remote Locations: 5–10 Business Days
Delivery schedules depend on product availability and destination.
7. Do you deliver across India?
Yes. We ship to most serviceable locations across India through reputed courier and logistics partners.
8. Can I track my order?
Yes. Once your order is dispatched, you’ll receive the tracking details by email, SMS, or WhatsApp.
9. Can I collect my order from your store?
Yes. Store pickup is available for selected products. Please contact us before visiting.
Returns & Warranty
10. What is your return policy?
Eligible products may be returned according to our Return Policy. Items must be unused and in their original packaging.
11. Are your products covered under warranty?
Yes. Most branded products are covered by the manufacturer’s warranty against manufacturing defects. Warranty terms vary by brand and product.
12. What if I receive a damaged product?
Please notify us within 48 hours of delivery with photographs of the damaged product and packaging. Our team will assist with replacement or resolution.
Products & Technical Support
13. Are all products genuine?
Yes. We supply only genuine products sourced directly from manufacturers or their authorized distributors.
14. Can you help me choose the right product?
Absolutely. Our experienced technical team can recommend the most suitable products based on your application, budget, and usage requirements.
15. Do you provide installation or technical guidance?
Yes. Technical assistance is available for many products through phone, WhatsApp, email, video support, or in-person assistance where applicable.
16. Do you supply products in bulk?
Yes. We specialize in supplying bulk quantities for industries, dealers, contractors, institutions, and government organizations.
GraniteTools.in (Granite & Stone Industry)
17. What products are available on GraniteTools.in?
We offer a comprehensive range including:
- Diamond Blades
- Core Drills
- Grinding Wheels
- Abrasives
- Polishing Pads
- Stone Chemicals
- Adhesives
- Sealers
- CNC Tooling
- Stone Processing Machinery
- Safety Equipment
- Accessories
18. Which industries do you serve?
We supply products for:
- Granite Processing
- Marble Industry
- Quartz Surface Fabrication
- Monuments
- Construction
- Infrastructure Projects
- Stone Restoration
19. Do you stock international brands?
Yes. We supply products from leading Indian and international manufacturers including authorized brands.
20. Can you recommend tools for a specific stone application?
Yes. Our experts can recommend the right tools based on stone type, machine specifications, finish required, and production volume.
ToolMartOnline.in (Industrial & Power Tools)
21. What products does ToolMart offer?
ToolMart offers:
- Power Tools
- Hand Tools
- Measuring Instruments
- Welding Equipment
- Air Tools
- Woodworking Tools
- Metalworking Tools
- Safety Equipment
- Industrial Accessories
22. Which brands are available?
We stock products from leading brands including:
- Bosch
- Hikoki
- DeWALT
- Stanley
- Ingco
- Total
- KPT
- Cumi
- Taparia
(Add or remove brands as required.)
23. Do you provide spare parts?
Yes. Genuine spare parts are available for many of the brands we supply.
24. Can you help select the correct tool?
Certainly. Our technical sales team can recommend tools based on your application, frequency of use, and budget.
Pragmattics.com
25. What does Pragmattics Services specialize in?
Pragmattics Services has over three decades of experience supplying industrial tools, stone processing consumables, machinery, construction equipment, and technical solutions for professionals and industries.
26. Do you cater only to businesses?
No. We serve both individual customers and businesses, including dealers, contractors, manufacturers, institutions, and industrial users.
27. Can I become a dealer or distributor?
Yes. We welcome dealership and distribution enquiries for selected product categories and brands.
Customer Support
28. How can I contact customer support?
You can reach us through:
- Phone
- Contact Form
- Visit our showroom
29. Do you offer after-sales support?
Yes. We provide technical guidance, warranty assistance, product support, and spare parts for many of the brands we supply.
30. Why choose Pragmattics Services?
- Over 30 years of industry experience
- Genuine branded products
- Competitive pricing
- Expert technical guidance
- Fast nationwide delivery
- Secure online shopping
- Reliable after-sales support
- Bulk supply capabilities
- Trusted by professionals across India