Privacy Policy
Effective Date: July 16, 2026
Privacy Policy for GraniteTools.in
GraniteTools.in, a division of Pragmattics Services, is committed to protecting the privacy and security of our customers, business partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.granitetools.in, request quotations, place orders, or communicate with us.
By accessing or using this website, you acknowledge that you have read and accepted this Privacy Policy.
1. Information We Collect
To provide our products and services efficiently, we may collect information including:
- Name
- Company or Business Name
- GST Number (if applicable)
- Billing and Delivery Address
- Mobile Number
- Email Address
- Order Details
- Product Enquiries
- Technical Support Requests
- Payment Information (processed securely by payment partners)
In addition, our website may automatically collect technical information such as:
- IP Address
- Browser and Device Information
- Operating System
- Website Usage Statistics
- Cookies
- Referring Websites
- Search Keywords
- Date and Time of Website Visits
2. Why We Collect Your Information
Your information helps us to:
- Process customer orders
- Prepare quotations
- Arrange product deliveries
- Provide technical product recommendations
- Respond to customer enquiries
- Process warranty requests
- Improve website performance
- Analyse visitor behaviour
- Prevent fraudulent transactions
- Comply with legal and regulatory requirements
Where permitted, we may also use your contact information to send product updates, promotional offers, and industry news. You may unsubscribe at any time.
3. Secure Payment Processing
GraniteTools.in does not store complete debit card, credit card, UPI PIN, CVV, or internet banking credentials.
Online payments are processed through trusted and secure payment gateway providers using encrypted communication channels.
4. Cookies
Our website uses cookies to:
- Improve browsing experience
- Remember website preferences
- Maintain shopping cart information
- Analyse website traffic
- Enhance website functionality
Most browsers allow cookies to be disabled, although doing so may affect certain website features.
5. Website Analytics
We may use tools including:
- Google Analytics
- Google Search Console
- Google Tag Manager
- Meta Pixel
- Other performance monitoring services
These tools help us understand customer behaviour and improve our products, website, and services.
6. Sharing Information
We respect your privacy and never sell your personal information.
Your information may be shared only where necessary with:
- Courier and Logistics Providers
- Payment Gateway Providers
- Website Hosting Providers
- Technology Service Providers
- Government Authorities where legally required
Each service provider receives only the information necessary to perform their services.
7. Information Security
We maintain appropriate technical and organisational security measures to protect your personal information against unauthorised access, misuse, alteration, or disclosure.
Although we follow industry-standard security practices, no online system can guarantee absolute security.
8. Data Retention
Customer information is retained only for as long as necessary to:
- Complete transactions
- Support warranty claims
- Meet taxation and accounting obligations
- Maintain customer service records
- Comply with applicable laws
When information is no longer required, it is securely deleted or anonymised.
9. Your Privacy Choices
You have the right to:
- Access your personal information
- Correct inaccurate information
- Update your contact details
- Request deletion of information where legally permissible
- Opt out of promotional communications
Requests may be submitted using our contact details provided below.
10. External Websites
Our website may contain links to manufacturer websites or other third-party resources.
GraniteTools.in is not responsible for the privacy practices, content, or policies of external websites. Users are encouraged to review the privacy policies of those websites before sharing personal information.
11. Children’s Privacy
GraniteTools.in is intended primarily for business customers, professionals, fabricators, contractors, and adult consumers.
We do not knowingly collect personal information from individuals under 18 years of age.
12. Changes to this Policy
We reserve the right to revise this Privacy Policy whenever necessary to reflect changes in our business operations, technology, or legal obligations.
The updated version will become effective immediately upon publication on this website.
13. Contact Information
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
GraniteTools.in
A Division of Pragmattics Services
Salem, Tamil Nadu, India
Website: www.granitetools.in
Email: pragmattic@gmail.com
Phone: (Please insert your customer support number.)
At GraniteTools.in, protecting your privacy is as important as delivering genuine stone processing tools, reliable technical support, and exceptional customer service. We appreciate the trust you place in us and remain committed to handling your information responsibly.