Terms & Conditions

Effective Date: July 16, 2026

These Terms & Conditions (“Terms”) govern your access to and use of www.granitetools.in (“Website”), owned and operated by Pragmattics Services, Salem, Tamil Nadu, India.

By accessing, browsing, registering, requesting quotations, or purchasing products through this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue using this Website.

1. About Us

Pragmattics Services is an industrial trading company established in 1992, specialising in industrial tools, power tools, granite processing equipment, stone processing consumables, construction equipment, machinery, engineering products, industrial accessories, and related products.

Our registered office is located in:

Pragmattics Services
101/13C, First Floor, Rasi Gardens
Meyyanur Bypass Road
Salem – 636004
Tamil Nadu, India

Website: www.pragmattics.com

2. Eligibility

By using this Website, you confirm that:

• You are at least 18 years of age or are using the Website under the supervision of a parent, guardian, or authorised representative.
• You have the legal capacity to enter into a binding contract.
• All information provided by you is accurate, current, and complete.
• You will use this Website only for lawful purposes.

We reserve the right to refuse service or cancel orders if false or misleading information is provided.

3. Products and Services

Pragmattics Services offers a wide range of industrial products including, but not limited to:

• Industrial Tools
• Power Tools
• Diamond Tools
• Granite Processing Equipment
• Stone Processing Consumables
• Abrasives
• Construction Equipment
• Measuring Instruments
• Adhesives & Sealants
• Industrial Chemicals
• Packaging Materials
• Workshop Equipment
• Safety Products
• Spare Parts & Accessories

Certain products may be supplied only against confirmed quotations or special orders.

Availability of products may vary without prior notice.

4. Product Information

We strive to ensure that all information displayed on this Website is accurate.

However:

• Product images are for illustration purposes only.
• Colours may vary due to monitor settings.
• Specifications may change without prior notice by manufacturers.
• Product dimensions, weights, packaging, and accessories may vary.
• Technical specifications should always be verified before purchase.

In case of any discrepancy, the manufacturer’s published specifications shall prevail.

5. Pricing

All prices displayed on this Website are in Indian Rupees (INR) unless otherwise specified.

Prices:

• May change without prior notice.
• May exclude applicable GST unless specifically stated.
• Do not include freight, installation, unloading, or insurance unless mentioned.
• Are subject to stock availability.

We reserve the right to correct pricing errors arising from typographical, technical, or system-related issues.

If an incorrect price has been displayed after an order has been placed, we reserve the right to cancel the order and refund any payment received.

6. Quotations

Prices provided through quotations are valid only for the period mentioned in the quotation.

Unless specifically stated otherwise:

• Quotations do not reserve inventory.
• Prices may change after quotation validity expires.
• Freight charges may vary based on destination.
• Taxes will be charged as applicable.

Orders against quotations are processed only after written confirmation and receipt of payment (where applicable).

7. Orders

Placing an order on our Website constitutes an offer to purchase.

An order shall be considered accepted only after:

• Payment is successfully authorised (where applicable).
• Product availability is confirmed.
• The order is approved by our sales team.
• An order confirmation is issued.

We reserve the right to refuse or cancel any order for reasons including:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Payment verification issues
• Violation of these Terms
• Government restrictions
• Force majeure events

If payment has already been received for a cancelled order, the amount will be refunded using the original payment method.

8. Payment Terms

We currently accept payment through approved payment methods available during checkout, including:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Digital Wallets
• Bank Transfer
• EMI (where available)
• Other authorised payment methods displayed on the Website

Payments are processed through secure third-party payment gateway providers.

Pragmattics Services does not store complete debit card numbers, credit card details, CVV numbers, UPI PINs, or internet banking credentials.

Orders will normally be processed only after successful payment confirmation unless separate credit arrangements have been approved for business customers.

Invoices will be issued in accordance with applicable GST regulations.

Terms & Conditions (Part 2)

9. Shipping & Delivery

Pragmattics Services delivers products across India through reputed courier, transport, and logistics partners.

Delivery timelines provided on the Website are estimates only and may vary depending on product availability, destination, weather conditions, transport delays, public holidays, or circumstances beyond our reasonable control.

The customer is responsible for providing accurate shipping information. Additional freight or re-delivery charges arising from incorrect addresses or unsuccessful delivery attempts shall be borne by the customer.

Ownership of goods passes to the customer upon successful delivery, while the risk of loss or damage during transit is governed by the shipping terms agreed at the time of purchase.

Customers are advised to inspect all shipments immediately upon delivery and report any shortages, transit damage, or incorrect products within 48 hours of receipt.

10. Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support team.

However:

• Custom-made products cannot be cancelled once production has commenced.
• Special-order, imported, or made-to-order items may not be eligible for cancellation.
• Orders already dispatched cannot normally be cancelled and will be governed by our Return Policy.

Pragmattics Services reserves the right to cancel any order due to stock unavailability, pricing errors, suspected fraud, legal restrictions, or circumstances beyond our control.

11. Returns & Refunds

Returns are governed by our published Return & Refund Policy.

Generally, products may be eligible for return only if:

• The incorrect product was supplied.
• The product arrived damaged during transit.
• The product has a verified manufacturing defect.
• The item remains unused, complete, and in its original packaging.

Products that have been installed, modified, damaged due to misuse, or specially procured for a customer may not be eligible for return unless required under applicable law.

Approved refunds will be processed through the original payment method within a reasonable period after inspection and approval.

12. Warranty

Most products supplied through Pragmattics Services are covered by the manufacturer’s warranty, where applicable.

Warranty coverage varies depending on the manufacturer and product category.

Warranty does not normally cover:

• Normal wear and tear
• Improper installation
• Misuse or abuse
• Accidental damage
• Unauthorized repairs or modifications
• Failure to follow operating instructions
• Consumable items unless specifically covered

Customers may be required to provide:

• Original invoice
• Product serial number
• Warranty card (where applicable)
• Photographs or inspection reports

Warranty claims remain subject to the manufacturer’s terms and conditions.

13. Product Availability

All products displayed on this Website are subject to stock availability.

Manufacturers may discontinue or revise products without prior notice.

Where an ordered product becomes unavailable, we may:

• Offer a suitable alternative;
• Provide an updated delivery schedule; or
• Refund the amount received.

We reserve the right to limit purchase quantities for certain products.

14. Intellectual Property

Unless otherwise stated, all content available on this Website, including but not limited to:

• Logos
• Trademarks
• Product descriptions
• Images
• Graphics
• Catalogues
• Documents
• Software
• Website design
• Source code
• Layout
• Text

is the intellectual property of Pragmattics Services or its licensors and is protected under applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, published, modified, or commercially exploited without prior written permission.

15. User Responsibilities

When using this Website, you agree to:

• Provide accurate information.
• Maintain the confidentiality of your account credentials.
• Use the Website only for lawful purposes.
• Respect applicable intellectual property rights.
• Refrain from interfering with the operation or security of the Website.

You are responsible for all activities carried out using your account.

16. Prohibited Activities

Users shall not:

• Attempt to gain unauthorised access to the Website or servers.
• Upload malicious software, viruses, or harmful code.
• Interfere with Website functionality.
• Copy or scrape Website content without permission.
• Use automated tools to extract data.
• Submit false, misleading, or fraudulent information.
• Infringe the intellectual property rights of Pragmattics Services or third parties.
• Use the Website for unlawful, fraudulent, or abusive activities.

Violation of these Terms may result in suspension or permanent restriction of access to the Website and, where appropriate, legal action.

17. Third-Party Websites

This Website may contain links to third-party websites operated by manufacturers, payment providers, logistics partners, or other service providers.

These links are provided solely for user convenience.

Pragmattics Services does not control or endorse the content, products, services, or privacy practices of third-party websites and accepts no responsibility for their availability or performance.

Your use of third-party websites is entirely at your own risk.

18. Privacy

Your use of this Website is also governed by our Privacy Policy.

By using this Website, you consent to the collection, processing, storage, and use of your information in accordance with our published Privacy Policy.

We encourage all users to review the Privacy Policy before placing an order or submitting personal information.

Terms & Conditions (Part 3 – Final)

19. Disclaimer

The information, products, technical specifications, and services provided on this Website are offered on an “as available” and “as is” basis.

While every reasonable effort is made to ensure the accuracy of product descriptions, pricing, specifications, availability, technical information, and images, Pragmattics Services does not guarantee that all information published on this Website will always be complete, accurate, current, or error-free.

Manufacturers may revise specifications, packaging, product appearance, or discontinue products without prior notice.

Customers are advised to verify technical specifications and product suitability before placing an order.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Pragmattics Services shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to:

• Use or inability to use the Website.
• Delay in delivery.
• Product unavailability.
• Website interruptions.
• Loss of business or profits.
• Data loss.
• Third-party service failures.
• Force majeure events.

Our maximum liability for any claim shall not exceed the value of the product purchased by the customer giving rise to the claim.

Nothing contained in these Terms excludes any rights available to consumers under applicable Indian law.

21. Force Majeure

Pragmattics Services shall not be responsible for delays or failure to perform obligations resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fire
• Earthquakes
• Epidemics or pandemics
• Government restrictions
• War or civil unrest
• Labour disputes
• Transportation disruptions
• Power failures
• Internet outages
• Supplier delays
• Acts of God

During such events, delivery schedules and contractual obligations may be reasonably extended.

22. Indemnification

You agree to indemnify, defend, and hold harmless Pragmattics Services, its proprietors, employees, representatives, affiliates, suppliers, and business partners from and against any claims, losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from:

• Your breach of these Terms & Conditions.
• Misuse of this Website.
• Violation of any applicable law.
• Infringement of third-party rights.
• Submission of false or misleading information.

23. Suspension or Termination

We reserve the right, without prior notice, to suspend or terminate your access to this Website if:

• These Terms are violated.
• Fraudulent or suspicious activity is detected.
• Payment obligations are not fulfilled.
• Website security is compromised.
• Required by law or government authorities.

Termination shall not affect any rights or obligations that arose before termination.

24. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any matter not specifically covered by these Terms shall be governed by applicable Indian laws.

25. Jurisdiction

All disputes arising out of or relating to the use of this Website, products, services, quotations, or transactions shall be subject exclusively to the jurisdiction of the competent courts at Salem, Tamil Nadu, India.

26. Changes to these Terms

Pragmattics Services reserves the right to revise, modify, update, or replace these Terms & Conditions at any time without prior notice.

The revised Terms become effective immediately upon publication on this Website.

Your continued use of the Website after such updates constitutes acceptance of the revised Terms.

27. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to remain in full force and effect.

28. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Warranty Policy, and any additional policies published on this Website, constitute the complete agreement between Pragmattics Services and the user regarding the use of this Website.

29. Contact Information

For questions regarding these Terms & Conditions, product information, quotations, orders, or customer support, please contact:

Pragmattics Services

101/13C, First Floor, Rasi Gardens
Meyyanur Bypass Road
Salem – 636004
Tamil Nadu, India

Website: www.pragmattics.com

Email: pragmattic@gmail.com

Phone: +91 94432 32333

Acceptance of Terms

By accessing, browsing, registering, requesting quotations, placing orders, or otherwise using this Website, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these Terms, you should discontinue use of this Website immediately.

Thank you for choosing Pragmattics Services. We appreciate your trust and look forward to serving your industrial, engineering, construction, and stone processing requirements with genuine products, competitive pricing, and dependable customer support.